FAQs

Q: What is the status of my order?

Once your order is placed, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way. Please allow 1–3 business days for processing.




Q: Can I change or edit my order?

We can only make changes to your order if it hasn’t entered the shipping process yet.

If your order status is “Preparing for Shipping,” “Shipped,” or “Delivered,” we are unable to make edits.




Q: How long does shipping take?

Processing usually takes 1–3 business days, and shipping time depends on your location:


  • U.S. orders: 3–7 business days
  • International orders: 7–21 business days
    (Delays may occur due to holidays or carrier issues.)





Q: Do you offer refunds or returns?

Due to the nature of our products (especially handmade, custom, or personal care items), all sales are final.

However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll work to resolve it.




Q: Do you have a physical store?

Not at this time. We’re currently an online-based brand, but select items may be available locally in Orlando, FL. Feel free to reach out if you’re nearby and want to arrange a local pickup.




Q: Do you accept custom orders?

Yes! If you’re interested in a personalized item (custom hair oil, labels, packaging, etc.), feel free to contact us directly. We’ll do our best to accommodate your request.




Q: Who can I contact for help with my order?

You can reach out to us via the contact form on our website or email us at:

📩 dr.ipinkie@gmail.com

Please include your order number for faster assistance.

Our Community Givebacks 💗

Summer Fresh Start - June 14, 2026

Our inaugural Children Are Our Future Initiative community giveback brought volunteers and community supporters together to provide free haircuts and hairstyles to children in the Orlando community.

Back-to-School Giveback - August 9, 2026

Our second community giveback continued the mission by helping children prepare for the new school year with complimentary hair services, school supplies, food, resources, and community support.

Moments of Impact 💗Two givebacks. One growing mission.

Serving Together. Making an Impact. 💗Our volunteer barbers, hairstylists, and support team giving their time and talents to serve our community.

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Get Involved With CAOF 💗

The Children Are Our Future Initiative (CAOF) is powered by compassionate volunteers, community organizations, churches, local businesses, sponsors, and generous donors who share our passion for serving children and strengthening our community.

Together, we’re creating brighter futures, one child, one family, and one act of kindness at a time.

Ways to Get Involved

✂️ Volunteer Barbers

💇🏽 Volunteer Hairstylists

🙋 Registration & Event Volunteers

📸 Photographers & Videographers

🎒 Donation & Supply Drives

🤝 Community Partners

💝 Financial Sponsors

🏢 Business Sponsors

⛪ Church Partnerships

Whether you volunteer your time, donate supplies, sponsor a child, partner with us, or simply share our mission, your support helps provide confidence, hope, and opportunity for children and families throughout the Orlando community.

Together, we are:

  • Building confidence
  • Strengthening our community
  • Investing in the next generation
  • Serving today. Empowering tomorrow.

Interested in getting involved with our October 2026 initiative?

We welcome volunteers, donors, sponsors, churches, businesses, and community partners who want to help us continue serving children and families.

📧 caofinitiative@gmail.com

📲 @caofinitiative